1. If you cancel your hair appointment at the very last minute, that's lost money to me. I can't fill that appointment with little or no notice. I need to charge you for my time. I am a trained professional. *Note: IF YOU CANCEL YOUR APPOINTMENT MINUTES BEFORE YOUR SCHEDULED APPOINTMENT, YOU WILL BE CHARGED THE FULL COST OF THAT APPOINTMENT. A SEPARATE CHARGE WILL BE APPLIED TO BOOK A FOLLOWING APPOINTMENT.
3. I'm a beautician, not a magician. I may be able to give you the hairstyle on the model in the photo you show me, but I cannot give you her hair texture, length or volume.
4. Please come at least five minutes early. If you're running late, please call ahead. Show me some basic respect. This is a business, it's not fun and games.
5. Don't ask me to squeeze you in. My work takes time. When a client says she's in a rush, I tell her she needs to schedule her time better. If I'm already booked, I’d be taking time and effort away from other clients. You wouldn't like being treated that way.
6. Our bodies and our hair change as our hormones change. This may affect your hairs' texture, color and/or moisture content.
7. A trim is not "just a trim." It requires my expertise, my skills, knowledge, and my time.
8. Take a picture. Some clients will say, "Cut my hair just like you did last time." That always baffles me. The average time between appointments is six to eight weeks. I have many other clients. How am I supposed to remember exactly how I did your hair the last time? If you want a carbon copy of a cut and style you loved, take a picture and show me.
9. A dollar bill doesn't buy anything anymore.That single bill you stuff into the shampoo person’s hands isn't doing her any favors. You should tip her at least $3 -- more if your hair is long. For stylists, tips should be 15 to 20 percent of the total cost of your bill. They are a significant portion of my pay. And yes, salon owners who style hair do appreciate tips and want them.
10. I'll work hard to make you happy and I'll want you to like it after you leave my salon. I'll worry about what you think. (I work on people, not on cars on an assembly line.) And if you feel like calling to tell me how happy you are with my work, you will definitely make me smile.
11. You represent my work. So it's in my best interest for you to look and feel good when you walk out of the salon.
12. Be sure to spend a little money on the right products for you hair. Hot water removes color. The sun can dry your hair. So protect it as you would your skin. Cover it when you're outside in the sun. Wash and condition it properly.
* Interviews by Maureen Mackey